Your questions, answered.

Ovela PDRN Scalp Serum is a cosmetic scalp-care step designed to refresh and condition the scalp and support the appearance of healthier-looking hair. It is not a medicine or a treatment for hair loss. Think of it as care for the skin at your roots, rather than a promise of new hair growth.

The main difference is where you apply it. Ovela is applied directly to the scalp with its built-in brush. Conditioners and styling oils are generally used through the lengths and ends to manage the feel and appearance of the hair itself. The serum adds a targeted step for the roots.

The ingredient spotlights on our product page explain selected ingredients; they are not the complete formula. Check the ingredient list on the product packaging for the full list. If you want to check a particular ingredient before ordering, send us a message so we can help you find the information you need.

Results are best supported with consistent daily application. Because every scalp and hair routine is different, visible changes can take time, so we recommend using the serum regularly and tracking how your hair and scalp look and feel over time.

1. Part hair into sections so the applicator reaches the scalp directly.

2. Apply to a clean, dry scalp with the built-in brush, focusing on the part line, hairline, temples, or other areas you want to cover.

3. Gently massage through the roots until the serum feels evenly distributed and absorbed.

For best routine consistency, start with once-daily application. You can adjust up to 1–2 times per day based on what works best for your scalp and routine. A light cooling sensation may be noticeable during application. Follow the product label for the recommended amount.

No. Keep your usual cleansing and conditioning steps, and use Ovela as the scalp-care step directed on the label. You do not need to buy an entirely new hair routine to add a targeted product. If you already use other scalp products, check their directions before combining them.

With daily use, one bottle typically lasts about 30 days. We recommend starting with once daily, then adjusting to 1–2 times per day based on what works best for your scalp and routine. Actual bottle life may vary depending on how much product you use and the area you apply it to.

Our current delivery estimate is 6–10 business days after dispatch, depending on the destination. Processing happens before that delivery window begins; during sale periods, allow an additional 2–3 business days for processing. Business days do not include weekends, and transit estimates are not guaranteed arrival dates.

Start with the order-status link in your confirmation email. If tracking has been added, use it to check the latest carrier update. If you cannot find your confirmation or need help with an update, contact us with your order number and the email used at checkout. This helps us locate the correct order.

Contact us as soon as possible with your order number and the change you need. For an address correction, include the full updated address. We will check the order’s fulfillment status before confirming what can be changed; sending a request does not automatically amend or cancel the order.

Send us your order number, a description of the issue, and clear photos of the item and its packaging. Please keep the packaging while the issue is being reviewed. Our team can then check what happened and advise on the next steps for your order.

Contact us with your order number, delivery date, and the reason for your request. Ask for return instructions before sending anything back. We can confirm the terms that apply to your purchase and explain the next steps, including whether the item needs to be returned.